Mia AI advisor
Need information about leukaemia, treatment, side effects or support services? Mia can help you find answers from Leukaemia Care's trusted information resources through a simple conversation.
Available 24 hours a day, seven days a week, Mia helps you navigate our website and find relevant information whenever you need it.
About Mia
Mia is Leukaemia Care's AI-powered advisor.
You can ask questions in your own words and Mia will help you find information from across the Leukaemia Care website.
Mia has been developed to make it easier to access trusted information about:
- Leukaemia
- MDS and MPN
- Symptoms
- Treatments
- Side effects
- Living with blood cancer
- Support available from Leukaemia Care
The information Mia uses comes from the same trusted resources that underpin our website, factsheets and PIF TICK-accredited patient information.
What Mia offers
- Instant answers 24 hours a day
- Information based on Leukaemia Care website content
- Help finding relevant resources and support
- Information about symptoms, treatments and side effects
- Signposting to Leukaemia Care services
- A conversational way to explore trusted information
What Mia does not offer
- Medical diagnosis
- Personalised medical advice
- Interpretation of blood test results
- Emergency support
- Clinical decision-making
- Information from outside Leukaemia Care resources
If you need personalised medical advice, please speak to your haematology team.
If you need urgent medical assistance, contact NHS 111, your treatment team or emergency services as appropriate.
How Mia works
- Open the Mia chat on our website (you will see a blue circle which you can click on)
- Ask a question in your own words.
- Mia searches relevant information from Leukaemia Care resources.
- Mia provides an answer and links to supporting information where available.
- If additional support is needed, Mia can signpost you to the most appropriate Leukaemia Care service.
Human oversight
Although Mia uses AI technology, people remain at the heart of the service.
Our team regularly reviews responses, monitors quality and makes improvements where needed. This helps ensure that Mia continues to provide information that is accurate, relevant and aligned with Leukaemia Care's trusted resources.
We also review the types of questions people ask to help identify information gaps and improve our future resources.
Mia and our support services
Mia is designed to complement our services, not replace them.
Our nurses, Patient Navigators, welfare advisers, advocates, counsellors, volunteers and support groups remain at the heart of the support we provide.
Sometimes people need information. Sometimes they need a conversation.
Mia can help with the first. Our team will always be here for the second.
Is Mia a real person?
No. Mia is an AI-powered advisor designed to help you find information from the Leukaemia Care website.
Where does Mia get its information?
Mia uses information from Leukaemia Care's website and information resources.
Is Mia better than ChatGPT?
Mia has been designed specifically for people affected by leukaemia. Rather than searching information from across the internet, Mia focuses on trusted information published by Leukaemia Care.
Can Mia diagnose my symptoms?
No. Mia cannot diagnose medical conditions or replace professional medical advice.
Can Mia tell me which treatment I should have?
No. Treatment decisions should always be discussed with your haematology team.
Is Mia available outside office hours?
Yes. Mia is available 24 hours a day.
What happens if Mia can't answer my question?
Mia will direct you to relevant resources or suggest other Leukaemia Care services that may be able to help.
Are my conversations private?
Relevant people at Leukaemia Care monitor the answers for quality and assurance purposes. Unless you choose to share them, nobody else can see what you are asking Mia.
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