Help line impact
Leukaemia Care's help line provides information, guidance and reassurance when it's needed most. We help people with leukaemia and related blood cancers, their families and carers. Some people contact us after diagnosis or when they need treatment. Others need help with the wider impact of blood cancer on their lives.
How we support people
A diagnosis of blood cancer often brings uncertainty and questions. People may want to understand more about their condition, treatments or monitoring. Some people want to know what support is available to them.
Our helpline team listens to people’s concerns. They provide clear, reliable information to help people make informed decisions. The team also signposts callers to other support services where appropriate. This includes our Patient Navigators, counselling support and peer support services.
In 2025, our helpline team:
- Answered 1,215 calls
- Supported people via 607 WhatsApp conversations
- Provided guidance, reassurance and practical support
The help line is available to patients, carers and family members. We also support healthcare professionals seeking information about leukaemia and related blood cancers. Our help line team treat every conversation with care, confidentiality and understanding.
What people say about our help line
Your support has been exceptional. Your advice and compassion following my bone marrow transplant has helped me feel safer, calmer and much more positive.
During the darkest time of my life I felt listened to, supported and never rushed. This helped me begin to cope with my loss.
Knowing there's someone who cares and checks in on me makes me feel less alone.
Related Topics
Our impact report
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Patient navigator impact
Explore the impact of Leukaemia Care’s Patient Navigators supporting people in hospitals across the UK …
Counselling impact
Learn how Leukaemia Care’s counselling support helped patients and families manage the emotional impact of …
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