Help line impact
Leukaemia Care’s help line provides information, guidance and reassurance to people affected by leukaemia and related blood cancers. Patients, families and healthcare professionals contact our team to ask questions about diagnosis, treatment and the wider impact of living with blood cancer.
How we support people
A diagnosis of blood cancer often brings uncertainty and many questions. People may want to understand more about their condition, the treatments they have been offered or the support available to them.
Our helpline team listens to people’s concerns and provides clear, reliable information to help them make informed decisions. The team also signposts callers to other support services where appropriate, including our Patient Navigators, counselling support and peer support services.
In 2025, our helpline team answered 1,215 calls and supported people through 607 WhatsApp conversations, providing guidance, reassurance and practical support.
The helpline is available to patients, carers, family members and healthcare professionals seeking information about leukaemia and related blood cancers. Every conversation is treated with care, confidentiality and understanding.
What people say about our help line
Your support has been exceptional. Your advice and compassion following my bone marrow transplant has helped me feel safer, calmer and much more positive
During the darkest time of my life I felt listened to, supported and never rushed, which helped me begin to cope with my loss
Knowing there is someone there who cares and who checks in on me, makes me feel less alone
Related Topics
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Counselling impact
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