In this video, Sheila shares her experience of using the help line after he daughter Imogin was diagnosed with acute lymphoblastic leukaemia (ALL)
If you’re a patient, a family member, or a friend, you can contact us for the advice and support you need. Whether you want to talk to us about your diagnosis, ask questions about treatment, or just want to chat to someone who understands what you’re going through, don’t hesitate to get in touch with us on freephone 08088 010 444.
Our helpline is FREE from landlines and most major mobile networks.
Please see helpline opening hours below.
Speak to our Nurse
After a blood cancer diagnosis, it’s understandable that you or your loved ones will have questions. Our Nurse Advisors are available across a range of services to give you the expert advice you need, from diagnosis, to treatment and beyond. However, our nurses cannot diagnose or treat you over the phone. In case of an emergency, please contact your medical team or call 999.
You can speak to a nurse on the following services:
Our Nurse Advisors are available every weekday on our free helpline. You can speak to a nurse at the following times:
- Monday – 9:30am – 4:30pm
- Tuesday – 9:30am – 2pm
- Wednesday – 9:30am – 2pm
- Thursday – 9:30am – 2pm and 7pm – 10pm
- Friday – 7pm-10pm
Simply call our helpline on 08088 010 444, or email firstname.lastname@example.org to book a time slot to speak with a nurse.
You can speak to our nurse via WhatsApp on 07500068065.
She is available at the following times:
- Monday – 9:00am – 5pm
- Tuesday – 9:15am – 2pm
- Wednesday – 9:15am – 2pm
- Thursday – 9:15am – 2pm
After 5pm on weekdays and throughout the weekend, our WhatsApp chats will not be monitored. We will strive to answer the messages received during these times on the next working day. The service will also be closed on Englands Bank Holidays.
If you require urgent advice, please call your medical team or ring 111. In an emergency, always ring 999.
You can also contact our Nurse Advisors via email at the following address: email@example.com If outside of working hours, a nurse will aim to respond to your query the next working day, but this may take longer.
You can chat to one of our Nurse Advisors on our HealthUnlocked forum. Simply head to the forum website, register or sign in, and post your question in the forum. A nurse will then get back to you during working hours, or a member of our Patient Services team will answer your query when a nurse is unavailable. We also have a private Facebook group where those who have been affected by a blood cancer can chat. You can find this on Facebook by searching for “Leukaemia Care online support group”.
Outside of Nurse Hours
When our nurses are not available, we’re still here for you. Our Patient Services team and volunteers can provide a listening ear and answer your questions. You can contact them on the following services:
Our Patient Services team are also available on the helpline when our nurse is busy. You can talk to them at the following times:
- Monday – 8:30am – 5:00pm
- Tuesday – 8:30am – 5:00pm
- Wednesday – 8:30am – 5:00pm
- Thursday – 8:30am – 5:00pm
- Friday – 8:30am – 5:00pm
If you would like to speak to a nurse but one is not available, we will endeavour to book you a time slot for the nurse to call you back.
Our Patient Services team are available to answer your questions via WhatsApp, you can contact them on 07500068065.
They are available from 8:30am – 5pm. More information can be found here.
All correspondence is confidential and is kept between Leukaemia Care and you. However, there are some exceptional circumstances where we may pass on personal information from yourself in order to comply with the law or the nurses’ professional code of conduct. For example:
- We believe you are at serious risk of harm, either from yourself or others
- We suspect a child may be at risk of harm
- You pose a serious risk of harm to others
- You threaten or abuse our staff
- You are deliberately misusing the service, which prevents the service from being delivered to others
- We receive a court order requiring us to divulge information
- We are passed information relating to an act of terrorism
N.B: Our Nurse Advisor is unable to a diagnose a medical condition over the phone and any information provided should not replace any medical advice given by your doctor.
In Case of Emergency
If you need to speak to someone outside of our available service hours, please contact your medical team or ring 111. If your query is urgent, such as you have become unwell, call 999 immediately.