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Providing support to anyone affected by blood cancer
A blood cancer diagnosis can come as a huge shock to you and your loved ones, but we’re here to support you every step of the way.
If you’re a patient, a family member, or a friend, you can contact us for the advice and support you need. Whether you want to talk to us about your diagnosis, ask questions about treatment, or just want to chat to someone who understands what you’re going through, don’t hesitate to get in touch with us on freephone 08088 010 444.
Please see helpline opening hours below.
After a blood cancer diagnosis, it’s understandable that you or your loved ones will have questions.
Our Nurse Advisors are available across a range of services to give you the expert advice you need, from diagnosis, to treatment and beyond.
However, our nurses cannot diagnose or treat you over the phone. In case of an emergency, please contact your medical team or call 999.
You can speak to a nurse on the following services:
Our Nurse Advisors are available every weekday on our free helpline.
You can speak to a nurse at the following times:
Simply call our helpline on 08088 010 444, or book a slot at a time convenient to you here and a nurse will call you back.
Live Chat is our online service. You can speak to a nurse via Live Chat on our website.
Simply click on the large green icon that pops up on your screen, or in the bottom right corner of every page, at the following times to speak to a nurse:
If the icon does not pop up or is red, this means there is no one available to talk.
You can also contact our Nurse Advisors via email at the following address: firstname.lastname@example.org
If outside of working hours, a nurse will aim to respond to your query the next working day, but this may take longer.
You can chat to one of our Nurse Advisors on our HealthUnlocked forum.
Simply head to the forum website, register or sign in, and post your question in the forum. A nurse will then get back to you during working hours, or a member of our Care team will answer your query when a nurse is unavailable.
When our nurses are not available, we’re still here for you.
Our Care team and volunteers can provide a listening ear and answer your questions. You can contact them on the following services:
Our Care team and volunteers are available on the helpline at the following times:
If you would like to speak to a nurse but one is not available, we will endeavour to book you a time slot for the nurse to call you back.
Our Care team are available to answer your questions on Live Chat. Where possible, it will be available 9am-5pm every weekday.
All correspondence is confidential and is kept between Leukaemia Care and you. However, there are some exceptional circumstances where we may pass on personal information from yourself in order to comply with the law or the nurses' professional code of conduct. For example:
N.B: Our Nurse Advisor is unable to a diagnose a medical condition over the phone and any information provided should not replace any medical advice given by your doctor.
If you need to speak to someone outside of our available service hours, please contact your medical team or ring 111.
If your query is urgent, such as you have become unwell, call 999 immediately.